Returns & Exchanges
At Urge Pret, we want you to be completely satisfied with your fashion choices. If your purchase isn't quite right, you can return or exchange eligible items within 14 days of delivery.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive your unique Return Authorization number.
Prepare the Package
Place the unworn items with original tags still attached into their original packaging to ensure they are protected during transit.
Ship the Items
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our quality control team inspects the returned garments, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing